Refund policy

Jaclets is a small hand-made business so items are made especially for you as you order. Exchanges for change of mind is no problem, customer paying return and re-send postage. 
No refunds for change of mind, only if there is a fault with the goods. Each item is personally checked and approved for mail-out to ensure items are quality. If there are any issues with your items once received, please send an email and we will offer you a solution to ensure customer satisfaction.